Get in Touch with Our Support Team
We’re committed to providing exceptional customer service to all our players across the United Kingdom. Whether you have questions about your account, need assistance with responsible gambling resources, or require technical support, our dedicated team is here to help you. We understand that prompt communication is essential, and we maintain strict compliance with UK Gambling Commission regulations to ensure your safety and peace of mind.
Contact Channels & Response Times
Our multi-channel support system ensures you can reach us through your preferred method. We maintain operational hours from 08:00 to 23:00 GMT, Monday through Sunday. All customer enquiries are processed in accordance with Data Protection Act 2018 requirements.
- Live Chat – Available during operational hours for immediate assistance
- Email – [email protected] (Response within 24 hours)
- Telephone – +44 (0)20 7946 0958 (Premium support line)
- Response time guarantee: 95% of enquiries answered within 4 business hours
- Technical issues prioritised for same-day resolution
Preparation & Department Routing
To expedite your enquiry resolution, please prepare relevant account details when contacting us. We maintain separate departments for account management, responsible gambling support, payment queries, and technical issues.
- Account verification required for security purposes
- Responsible Gambling Team available for self-exclusion requests
- Payment disputes handled by dedicated financial department
- Technical support specialists address gaming platform issues
- Compliance with UKGC guidelines in all communications
Last updated: January 9, 2026